FAQ

Where are you located?

We are located in Los Angeles, California. 

Do you deliver?

We do! We deliver a minimum of a two jar purchase. Deliveries are subject to 2-5 day turn around and same-day delivery is limited and based on availability. Simply select "Home Delivery" at checkout.

We will deliver to the following cities for an $8 delivery fee. Delivery outside of these cities is based on availability and additional delivery fees may apply.

Los Angeles, Beverly Hills, Culver City, West Hollywood, Universal City, Silver Lake, Los Feliz, Downtown LA, Studio City, Venice, Santa Monica, Marina Del Rey, Playa Del Rey, and Inglewood.

Pickup options are available with no extra charge. 

Do you offer same-day pickup?

Please email or call/text us to check for same-day pickup availability at ciao@ciaopappy.com. 

Do you ship?

We do! We charge a standard $5 shipping fee for 2-4 jars and a $10 shipping fee for 6 or more jars. 

Do you offer vegan options?

We do! Our Marinara Classico is vegan friendly. All products are Gluten Free, non GMO and use fresh high quality ingredients.

How long will my Ciao Pappy stay fresh?

The shelf life for the Marinara is 2 years. After opening, it can be refrigerated for 10 days.

How do you handle refunds?

If jars are received damaged or unsatisfactory, we greatly apologize. Please email us at ciao@ciaopappy.com as soon as you notice that there was an error in your order.

For credit card payments, you will be refunded the sales price amount associated with the error. Please email us immediately if you receive an unsatisfactory delivery.

Can I cancel my order?

Cancellations must be made within 24 hours. After this grace period, no refund or store credit will be given.