FAQ

Where are you located?

We are based in Los Angeles, California. 

Do you ship?

We do! Shipping charges are reflected at check out. 

Do you offer vegan options?

We do! Our Marinara Classico is vegan friendly. All products are all non-GMO verified. 

How long will my Ciao Pappy stay fresh?

The shelf life for the Marinara is 2 years. After opening, it can be refrigerated for up to 10 days.

How do you handle refunds?

If jars are received damaged or unsatisfactory, we greatly apologize. Please email us at francesca@ciaopappy.com as soon as you notice that there was an error in your order. Providing your order number is required and we will be able to honor refunds within 30-days of your purchase. 

For credit card payments, you will be refunded the sales price amount associated with the error. Please email us immediately if you receive an unsatisfactory delivery.

Can I cancel my order?

Cancellations must be made within 24 hours. After this grace period, no refund or store credit will be given.